Refund & Return Policy

Table of Contents

Refund & Return Policy — TheVoltr

We want you to love everything you order from TheVoltr. If something is not right, we will make it right — fast, no hassle.

Return Window

We accept returns within 30 days of the confirmed delivery date.

Return Conditions

Items eligible for return:

Unworn and unwashed
In original condition
All original tags still attached
In original packaging

Items NOT eligible for return:

Sale or discounted items (final sale)
Items marked as final sale at time of purchase
Items without original tags
Worn, washed, or damaged items
Items returned after 30 days

How to Return — Step by Step

STEP	ACTION
Step 1	Email [email protected] with your order number and reason for return.
Step 2	We respond within 24 hours with return instructions and return address.
Step 3	Pack item securely in original packaging with all tags attached.
Step 4	Ship the item back using the instructions provided.
Step 5	Once received and inspected, refund is processed within 3-5 business days.

Refund Timeline

STAGE	TIMEFRAME
Return received & inspected	1-2 business days
Refund processed by TheVoltr	3-5 business days
Refund reflected in your account	Additional 2-3 business days (bank dependent)
Total estimated time	5-10 business days from return receipt

Exchanges

Want a different size or color? Email [email protected] with your order number and the item/size you want to exchange for. We will arrange the exchange and ship your new item as soon as your return is received.

Damaged or Wrong Item

If you received a damaged or incorrect item, email [email protected] immediately with your order number and photos of the item. We will send a correct replacement at no additional cost — no need to return the damaged item.